ADMINISTRATIVE

• Monitor deadlines, follow up/tracking systems

• Calendar/Appointment scheduling

• Create and manage To-Do Lists

• Maintain Contact Lists/Address Books

• Project Coordination

• Review and manage "Dodge" reports

• Help to monitor your creative and production deadlines
• Monitor & respond to E-Mail, faxes and voicemail
• Fax to PDF; Voicemail to Email
• Protect your time:  Provide a 'firewall' to prevent you from being disturbed when in meetings or during creative planning time.

• Travel Arrangements
• Car Rental
• Hotel Reservations
• Acquire Tickets
• Driving Directions
• Remind you of birthdays and order flowers for your spouse
• Research travel destinations

• Assistance in managing marketing campaigns, including consistent follow-up in response to the campaigns
• Writing Press Releases/Articles
• Create Power Point Presentations
• Write Public Service Announcements (PSA's)
• Internet Research
• Blog maintenance
• E-mail blasts/newsletters
• Assist managing Constant Contact/iContact Accounts
• Follow-up on leads
• Internet based cards/thank you notes
• Handwritten cards/thank you notes

CLERICAL

• Invoicing

• Past due follow-up ("Soft collections")

• Full bookkeeping and accounting services

• Answer phones 40 hours/week (as though we are your office - not an answering service)
• Respond to customer inquiries
• Web based order processing/on-line support
• Service ticket preparation and monitoring
• Reminder/Confirmation Calls
• Conference call setup and management
• Manage satisfaction survey reports
• Thank you notes

• Maintain client records
• Data entry/Report generation
• Manage paperless filing systems
• Timeslip management

• Form-fillable PDF documents
• Maintenance of in-house manuals (wiki's, policy manuals, etc)
• Proofreading
• Transcription
• Excel Spreadsheets

• Obtain quotes
• Pricing comparisons
• Manage billing/Service disputes